Etisalat to court for blocking his business line. He is
demanding for N100million as compensation for jobs
lost, contact lost, for the inconveniences, and for being
mistreated by Etisalat staff.
According to the top comic act, the telecoms brand
granted a third party access into his mobile line and
illegally transferred his credit in the process. The
unidentified individual also gained access into his credit
card account.
Julius states that the incident happened when he
traveled to the USA to see his family
Read it below;
"While I was in America to see my new baby, I
suddenly realized that my Etisalat line was inactive. I
couldn't receive and make calls. I went to Etisalat
office in Hilton to complain and to discover what the
problem was. I was told someone asked the
company to swap my line. I got very worried
immediately and queried them.
How could someone's line get swapped without the
authorization of the owner? Even as the owner of the
line, I would issue an authorization letter to effect
that. I was worried because I personally registered
the line and I told them I want to know the staff that
granted the request but they refused. It was however
rectified that very day by one Miss Joan and I was
able to make use of the line again momentarily, for
that day only. I later made several calls to the
customer care and till now, nothing has been done.
Due to their negligence, I have lost few jobs because
that is the only line some clients could reach me on.
Another painful aspect of it all is that the person
broke into my credit card account and it was used in
Rome and Milan. And as a matter of fact, I didn't go
to those places. I have to block the card because I
have lost money.
The credit on the line was also transferred to the new
line by the person who swapped it. There is a high
level of impunity in this country and nobody cares.
I'm crying out so that people can know how
shameless and useless some brands can be. I will
take this matter to the Nigeria Communications
Commission (NCC) and National Human Rights
Commission. I should be fully compensated because
even till now, the problem has not been rectified."
It is quite sad.
Below is a statement from his lawyer, Festus Keyamo...
We are solicitors to Mr. Julius Agwu, one of Nigeria's
most sought after entertainers (hereinafter referred to as
"our client") and on whose behalf we write.
Our client is the owner of the Etisalat GSM phone
number 08189555555, which he uses as his business
line. On the 8th of October, 2013, our client travelled out
of the country and returned on the 17th of the same
month. Upon his return, he tried severally to make calls
from the aforestated GSM line but same could not
connect. Not only could he not make calls, he also could
not receive calls on the said GSM line. This continued for
some days until he got a message that his line had been
blocked by the network provider.
Sequel to the above message, our client promptly visited
your Abuja office at Hilton to report the matter. He was
attended to by one Miss Joan, who informed him that
somebody swapped his line. After our client successfully
answered the security questions put to him, he was
informed that his line had been restored, but the credit
balance on the line was not returned.
Surprisingly, our client's aforestated line was blocked
again after he left your said Abuja office. Once again our
client visited your office at the local wing of the Murtala
Mohammed International Airport Ikeja, Lagos to lodge a
complaint, but painfully, nothing was done about it.
However, after sometime, our client was invited for a
meeting at your head office in Lagos on the 14th of
November, 2013 which he duly honoured. Present at the
meeting (in addition to the officials of your organization)
was Mr. Mobolaji Okusaga, the Managing Director of The
Quadrant Company, in his capacity as media agents/
managers for Etisalat Nigeria.
At the end of the meeting, our client was told for the
umpteenth time that they would get back to him, which
they again failed to do.
LOSS OF BUSINESS OPPORTUNITIES
It cannot be over emphasized that your actions of
unlawfully blocking and/or swapping our client's line
occasioned loss of business opportunities to him. As you
are aware, our client as one of the most sought after
Nigerian entertainers needs his phone line to be easily
accessible to keep his business going. It therefore goes
without saying that our client has lost some business
opportunities as a result of your actions.
TAKE NOTICE that we have our client's firm instruction
to demand and hereby demand the sum of
N100,000,000.00 (One Hundred Million Naira) as
compensation for the loss of business opportunities and
the inconvenience caused our client by reason of your
unlawful and unjustified blocking and/or swapping of our
client's Etisalat GSM phone line.
TAKE FURTHER NOTICE that in the event that you fail,
refuse or neglect to accede to our above stated demand
within seven (7) days from the receipt of this letter, we
shall be compelled to set in motion against you, all legal
machineries necessary to obtain legal remedy for our
client.
Thank you.
Yours sincerely,
FESTUS KEYAMO, ESQ.
Souced from Toscantainment
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